| Course | |||||
|---|---|---|---|---|---|
 | 1. MOE911 BASIC / Character In Crisis CIC TRACK targets high priority behavior challenges that often occur during and after critical incidents and teaches how to thrive while coping with continuous situational stress. Based on the Six Pillars of Character, this course motivates... | ||||
 | 1. MOE911 BASIC / Change Management 35 minute intro: Change Management Basics in the PSAP environment Preparing your PSAP teams for known changes and the unexpected; In a world where technology, staffing and community are ever-changing, your managers must learn more than just... | ||||
 | Agency Training / IA DPS To establish initial training requirements for anyone using the Iowa Statewide Interoperable Communications System (ISICS) or any type of radio equipment that allows for ISICS interoperable communications, the Iowa Statewide Interoperable... | ||||
 | Agency Training / IA DPS Training Module for Iowa Statewide Interoperable Communications System (ISICS) Standard 1.17.0 - StatusBoard This course will take approximately 20 minutes to complete. There is a video component to this training, which will require your device's... | ||||
 | Agency Training / IA DPS Training Module for Iowa Statewide Interoperable Communications System (ISICS) Standard 1.4.0 - Statewide Pursuit Communications This course will take approximately 30 minutes to complete. There is a video component to this training which will... | ||||
 | 1. MOE911 BASIC / Dispatch Skills ICS 100, Introduction to the Incident Command System, introduces the Incident Command System (ICS) and provides the foundation for higher-level ICS training. This course describes the history, features and principles, and organizational structure... | ||||
 | 1. MOE911 BASIC / Dispatch Skills Liability and Legal Responsibilities: Understand the legal framework governing emergency services. Learn about liability, confidentiality, and negligence specific to telecommunicators. Explore the duty of care when handling emergency calls. ... | ||||
 | 1. MOE911 BASIC / Dispatch Skills Calls involving mental health consumers have become more prevalent. How do you help someone who may be having hallucinations or is acting irrationally? Learn the signs and symptoms of common mental illnesses, how to handle a call from someone in... | ||||
 | 1. MOE911 BASIC / Dispatch Skills This is a 30min refresher course on how to effectively handle emergency calls related to drownings. We will discuss the role of dispatch in coordinating with first responders, ensuring the safety of everyone on scene, and understanding the... | ||||
 | 1. MOE911 BASIC / Dispatch Skills Lesson Goal By the end of this course, participants will be able to efficiently handle 911 calls related to heat exhaustion by understanding the symptoms, providing appropriate instructions, and coordinating with first responders to ensure a... |
